Contact Us

 

Phone

020 8539 3131

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Address

Francis Road Medical Centre
94 Francis Road
Leyton
E10 6PP

Get directions (opens in Google Maps)

See our opening hours

Accessibility

  • Braille translation service
  • Disabled WC
  • Induction loop
  • Signing service available
  • Step free access
  • Wheelchair access

See our disability access policy

Out of Hours

Enhanced Access

WF GP FedNet has worked collaboratively to provide GP Weekend and Evening services at a time that’s convenient to all residents in the Borough. Late evening and weekend GP appointments have been made available, with appointments also available on bank holidays. This allows patients to see a GP or a nurse over the weekend for routine GP appointments, health checks and treatments. The GPs can see and update your records in the appointment so it is no different to seeing a doctor at your usual practice. People with long term health conditions such as asthma and diabetes can also access these appointments.

Appointments can be made by calling 0208 519 3999 during the following hours:

  • Monday – Friday: 9:00am – 10:00pm
  • Saturday: 9:00am – 5:00pm

Appointments available during the following hours:

  • Monday – Friday: 6:30pm – 10:00pm
  • Saturday: 9:00am – 5:00pm

Further information can be found on the WF GP FedNet website

Life Threatening

Call 999 or go to A&E now if:

 
  • you or someone you know needs immediate help
  • you have seriously harmed yourself - for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Urgent But Not Life Threatening

Visit an urgent care centre if:

 
  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Non-urgent

Use NHS 111 if:

 
  • You need help now, but it's not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

About Us

Register with the Surgery

Patient Feedback

We welcome feedback to tell us what we are doing right and what we can improve.

Friends and Family Test

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.

Complete the Friends & Family Test

NHS Ratings and Reviews

We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website

You can see what other patients have said about us here

Complaints

If you've had a bad experience we'd also like to know. View our complaints procedure.

Make a complaint

Surgery Staff

Meet the surgery team

See our staff page

Patient Participation Group (PPG)

The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice to provide a forum for discussion about the practice.

For more information, please see our Patient Group page.

Practice Performance

GP Patient Survey

The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.

See our results

Care Quality Commission

The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.

Our overall CQC Rating was: INADEQUATE

See the full report